The Client
A national brand retailer, with a portfolio of 450 stores, open for business daily.
The Challenge
Client’s store managers required support for property maintenance inquiries and requirements.
The Solution
Developed a fully outsourced customized multi-service program:
- Help Phone – to field inquiries and service requests
- Assessment – develop remedial process and provide cost estimate
- Project Management – scope of work, tendering and oversight of contractor work
- Reporting – on-line documentation to support service requests, assessment and cost estimates, and work performed.
Value Added Outcome
Provided cost efficient, quick response, single-source accountability. Provided specialty property operations knowledge filling an internal knowledge gap, additional capacity, and documentation of maintenance work also fulfilled OEM warranty requirements, in addition to internal governance requirements.